Customer Promise
100% Live Arrival Guarantee
We take full responsibility for our plants until they are safely rooted in your garden.
Our Replacement Promise
If your plant arrives dead, severely crushed, or with a broken main graft that prevents survival, we will immediately send a free replacement or issue a full refund. No arguments, no hassle.
Simple 24-Hour Reporting Process
- Unpack Promptly: Open the shipping carton as soon as the courier delivers it.
- Take Photos / Unboxing Video: Photograph the damaged plant and shipping label within 24 hours of delivery.
- WhatsApp or Email Us: Message our helpline at +91 908 82 54500 or email hello@diluarnursery.com with your Order ID and pictures.
- Instant Resolution: Our nursery team verifies the case and dispatches your replacement in the immediate next courier batch.
Normal Transit Signs (Not Considered Damage)
Bougainvilleas are resilient survivors. After spending 3 to 4 days in a dark box, it is completely natural for a few flower bracts or lower leaves to yellow or drop. As long as the stems and green wood are firm and the root ball is intact, the plant will produce fresh new foliage within 10 to 14 days of being exposed to sunlight and watered.